For any question regarding any product on the site, and the shop in general, please do not hesitate to contact us:
See our FAQ whether you need help with head measurement, gift selection, ordering process or payment issues. In case your question do not appear there contact us either through email or telephone. At Carlota Rojas we take every customer very seriously.
We would also love to get comments and feedback about how we are doing to give a more personalised service, so do get in touch:
Mon-Fri: 9am - 7pm
Email: (general queries)
Telephone: +44(0)7846 571262
Address: PO Box 532, Twickenham, TW1 9PY, UK
We will try to give you a response as soon as possible.
Delivery and Shipping
For any query or issue regarding the delivery or return of purchase goods, please refer first to the Delivery and Return Policy section here.
If your question do not appear in the Delivery and Return Policy section, or if it is very specific, please email us or use the contact form below:
If you want to enquire about an order you have already made, write "order management" in the subject of the email. Use "order delivery" subject if your question is about a special delivery.